Shipping
Express Courier Shipping Australia Wide
We offer FAST shipping via Toll Express overnight courier service for a flat rate of $12 & for orders over $150 it is completely free** within Australia YAY! Orders placed prior to 11am AEDT Monday to Friday will be shipped same day wherever possible. This service is shipped from Brookvale 2100, NSW & takes approximately 1-3 business days depending on your location. Please note overnight delivery is to CBD & metro areas (allow 2-3 days for outer metro & regional areas). Proof of postage & online parcel tracking is included in this service. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery.
Estimated* shipping timeframes:
CBD & inner metro suburbs 1 business day
Outer metro suburbs 1-2 business days
Regional areas 2-3 business days
*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
International Shipping
We offer FAST shipping via Toll Express international courier service including proof of postage & online tracking. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery.
Estimated* shipping timeframes & rates for parcels up to 2kg:
New Zealand 1-3 business days $29.95 AUD
Singapore 1-3 business days $35 AUD
United States, Canada, UAE, Bahrain, South Africa 2-4 business days $49.95 AUD
United Kingdom, Europe 2-4 business days $49.95 AUD
Ireland, Israel 3-5 business days $49.95 AUD
Japan, China, Indonesia 2-4 business days $45 AUD
*Estimated timeframes are based on metro areas, please allow additional time for regional locations and holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
Any additional customs, duties or taxes are the responsibility of the customer.
Should your parcel be oversized or weigh over 2kg we will be in contact to advise of additional shipping fees applicable prior to shipping.
Please email us at hello@rubyrabbit.com.au with your wish list for a shipping quote should your country not be listed above.
Local Pickup
Local pickup is available by appointment Monday-Friday 9.30am-2.30pm from our Sydney warehouse in Brookvale 2100, NSW. Please leave a note at the checkout of your preferred pickup day & enter code PICKUP at the checkout. We will then contact you to make arrangements. This service is for collection of orders completed online and note that as Ruby Rabbit Partyware is not a retail shopfront browsing is not available.
Where is my parcel (within Australia)?
Once your order has been shipped you will receive an email notification with the online tracking link via TOLL couriers. For missed delivery enquiries or unexpected delays please contact TOLL with your tracking number. For tracking numbers starting with 'MYT' phone 13 15 31 or starting with 'DX' phone 13 88 44.
Packaging
We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.
** Bulky items are excluded from free shipping within Australia. Shipping quotes will be provided for oversized parcels.
