Delivery

Holiday Delivery

We are closed:

STORE CLOSED NO SHIPPING - Tuesday 18 - Thursday 27 June 2024

NSW Public Holiday - Monday 7 October 2024

CHRISTMAS/NEW YEAR - Wednesday 25 December 2024 - Wednesday 1 January 2025

Order dispatch resumes next business day.

 

Shipping

Australia Wide Shipping  

We offer shipping via courier services & Australia Post for a flat rate of $10 & for orders over $150 it is completely free** within Australia YAY! Orders placed prior to 11am AEST Monday to Friday will be shipped same day wherever possible. This service is shipped from metro Sydney, NSW. Proof of postage & online parcel tracking is included in this service. Delivery is available to PO boxes & parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery in case it is unable to be left safely. We use a variety of delivery partners to ensure your delivery arrives by the fastest method. 

Estimated* shipping timeframes & rates for NSW, ACT, VIC, QLD are: 

STANDARD 3-7 business days $10 (or FREE for orders over $150)

EXPRESS 1-3 business days $16

SYDNEY METRO SAME DAY on request only for orders prior to 11am Mon-Fri. Contact us at hello@rubyrabbit.com.au for pricing. Urgent same day courier prices start from $19.95 pending travel distance. 

 

WA, NT, TAS, SA:

STANDARD 5-10 business days $10 (or FREE for orders over $150)

EXPRESS 1-5 business days $16

 

*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched. 

 

International Shipping - New Zealand

We offer shipping via international courier services & Australia Post including proof of postage & online tracking. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery in case it is unable to be left safely.

Estimated* shipping timeframes & rates for parcels up to 2kg:

New Zealand Standard 8-12 business days $19.95 AUD

New Zealand Express 4-8 business days $29.95 AUD

  

Other countries - Email us at hello@rubyrabbit.com.au for a shipping quote.

 

*Estimated timeframes are based on metro areas, please allow additional time for regional locations and holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched. 

Any additional customs, duties or taxes are the responsibility of the customer. 

Should your parcel be oversized or weigh over 2kg we will be in contact to advise of additional shipping fees applicable prior to shipping.

 

Click & Collect  - We have moved!

Local pickup is no longer available sorry! Shop online 24/7 with fast delivery to your door.

 

Inflated Helium Balloons - Click & Collect  We have moved!

Sorry! Our helium balloon service is no longer available. Shop online 24/7 with fast delivery to your door of our flat uninflated balloons ready for DIY inflation. 

 

Where is my parcel (within Australia)?

Once your order has been shipped you will receive an email notification with the online tracking link. For missed delivery enquiries or unexpected delays please have your tracking number ready and contact:

Australia Post 13 76 78 or visit auspost.com.au/help-and-support

Team Global Express 13 15 31 (parcel tracking starting with MYT) or visit teamglobalexp.com/help-support

Interparcel 1300 006 031 (parcel tracking starting with AU) or visit au.interparcel.com/contact-us

 

Can I change my delivery address?

If your parcel has not yet been dispatched we can help to change or update your delivery address! Email us at hello@rubyrabbit.com.au. Please note for incorrect addresses any redelivery fees will be the responsibility of the customer. In the event your parcel is deemed undeliverable by the courier service your parcel may be returned to sender.

 

Packaging

We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.

 

** Bulky items are excluded from free shipping within Australia. Shipping quotes will be provided for oversized parcels.