*** COURIER DELAYS MAY OCCUR DUE TO BORDER CLOSURES & HIGH VOLUMES OF PARCELS IN TRANSIT. PLEASE ALLOW EXTRA TIME ***
Shipping
Courier Shipping Australia Wide
We offer shipping via courier services for a flat rate of $10 & for orders over $100 it is completely free** within Australia YAY! Orders placed prior to 11am AEST Monday to Friday will be shipped same day wherever possible. This service is shipped from Brookvale 2100, NSW. Proof of postage & online parcel tracking is included in this service. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery. We use a variety of courier companies to ensure your delivery arrives by the fastest method.
Estimated* shipping timeframes & rates are:
STANDARD 3-7 business days $10 (or FREE for orders over $100)
EXPRESS 1-3 business days $15
SYDNEY METRO SAME DAY on request only for orders prior to 10am Mon-Fri. Contact us at hello@rubyrabbit.com.au for pricing.
*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
International Shipping
We offer shipping via international courier services including proof of postage & online tracking. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery.
Estimated* shipping timeframes & rates for parcels up to 2kg:
New Zealand Express 3-10 business days $39.95 AUD
New Zealand 2-3 weeks $24.95 AUD
Other countries - Email us at hello@rubyrabbit.com.au for a shipping quote
*Estimated timeframes are based on metro areas, please allow additional time for regional locations and holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
Any additional customs, duties or taxes are the responsibility of the customer.
Should your parcel be oversized or weigh over 2kg we will be in contact to advise of additional shipping fees applicable prior to shipping.
Click & Collect
Local pickup is available Monday-Friday 10am-2pm (or Saturday 10am-12pm by appointment) from our Sydney warehouse in Brookvale 2100, NSW. Please select PICKUP at the checkout & your preferred collection day/time. This service is for collection of orders completed online and note that as Ruby Rabbit is not a retail shopfront browsing is not available.
Location: Warehouse 6, 27 Dale Street, Brookvale NSW 2100
Inflated Helium Balloons - Click & Collect
Order online here & collect from our Brookvale, Sydney warehouse. Collection hours are Monday-Friday 10am-2pm (or Saturday 10am-12pm by appointment).
Where is my parcel (within Australia)?
Once your order has been shipped you will receive an email notification with the online tracking link. For missed delivery enquiries or unexpected delays please have your tracking number ready and contact:
Toll 13 88 44 (parcel tracking starting with DX)
Interparcel 1300 006 031 (parcel tracking starting with AU)
Can I change my delivery address?
If your parcel has not yet been dispatched we can help to change or update your delivery address! Email us at hello@rubyrabbit.com.au. Please note for incorrect addresses any redelivery fees will be the responsibility of the customer. In the event your parcel is deemed undeliverable by the courier service your parcel may be returned to sender.
Packaging
We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.
** Bulky items are excluded from free shipping within Australia. Shipping quotes will be provided for oversized parcels.
