Shipping
Express Courier Shipping Australia Wide
We offer FAST shipping via express courier services for a flat rate of $10 & for orders over $100 it is completely free** within Australia YAY! Orders placed prior to 11am AEST Monday to Friday will be shipped same day wherever possible. This service is shipped from Brookvale 2100, NSW & takes approximately 1-3 business days depending on your location. Please note overnight delivery is to CBD & metro areas (allow 2-3 days for outer metro & regional areas). Proof of postage & online parcel tracking is included in this service. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery. From time to time we use other courier companies to ensure your delivery arrives by the fastest method.
Estimated* shipping timeframes:
CBD & inner metro suburbs 1-2 business days
Outer metro suburbs 2 business days
Regional areas 2-3 business days
*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
International Shipping
We offer FAST shipping via express international courier services including proof of postage & online tracking. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery.
Estimated* shipping timeframes & rates for parcels up to 2kg:
New Zealand 2-5 business days $29.95 AUD
Other countries - Email us at hello@rubyrabbit.com.au for a shipping quote
*Estimated timeframes are based on metro areas, please allow additional time for regional locations and holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
Any additional customs, duties or taxes are the responsibility of the customer.
Should your parcel be oversized or weigh over 2kg we will be in contact to advise of additional shipping fees applicable prior to shipping.
Local Pickup
Local pickup is available Monday-Friday 9.30am-2.30pm from our Sydney warehouse in Brookvale 2100, NSW. Please enter code PICKUP at the checkout. We will then contact you with arrival details. This service is for collection of orders completed online and note that as Ruby Rabbit is not a retail shopfront browsing is not available.
Where is my parcel (within Australia)?
Once your order has been shipped you will receive an email notification with the online tracking link. For missed delivery enquiries or unexpected delays please contact TOLL 13 88 44 with your tracking number. From time to time we use other courier companies via Interparcel to ensure your delivery arrives by the fastest method.
Packaging
We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.
** Bulky items are excluded from free shipping within Australia. Shipping quotes will be provided for oversized parcels.
