Christmas Delivery Cut-off Dates
Metro NSW, ACT, VIC, QLD, SA, TAS
Standard - Monday 18 December 2023
Express - Wednesday 20 December 2023
WA, NT & regional locations
Standard - Thursday 14 December 2023
Express - Tuesday 19 December 2023
Shipping
Australia Wide Shipping
We offer shipping via courier services & Australia Post for a flat rate of $10 & for orders over $150 it is completely free** within Australia YAY! Orders placed prior to 11am AEST Monday to Friday will be shipped same day wherever possible. This service is shipped from Brookvale 2100, NSW. Proof of postage & online parcel tracking is included in this service. Delivery is available to PO boxes & parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery in case it is unable to be left safely. We use a variety of delivery partners to ensure your delivery arrives by the fastest method.
Estimated* shipping timeframes & rates for NSW, ACT, VIC, QLD are:
STANDARD 3-7 business days $10 (or FREE for orders over $150)
EXPRESS 1-3 business days $15
SYDNEY METRO SAME DAY on request only for orders prior to 11am Mon-Fri. Contact us at hello@rubyrabbit.com.au for pricing.
WA, NT, TAS, SA:
STANDARD 5-10 business days $10 (or FREE for orders over $150)
EXPRESS 1-5 business days $15
*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
International Shipping
We offer shipping via international courier services & Australia Post including proof of postage & online tracking. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery in case it is unable to be left safely.
Estimated* shipping timeframes & rates for parcels up to 2kg:
New Zealand Standard 8-12 business days $19.95 AUD
New Zealand Express 4-8 business days $29.95 AUD
United States Standard 8-12 business days $39.95 AUD
United States Express 4-8 business days $55.00 AUD
Other countries - Email us at hello@rubyrabbit.com.au for a shipping quote
*Estimated timeframes are based on metro areas, please allow additional time for regional locations and holidays. Ruby Rabbit cannot guarantee against any unforeseen freight delays once your parcel is dispatched.
Any additional customs, duties or taxes are the responsibility of the customer.
Should your parcel be oversized or weigh over 2kg we will be in contact to advise of additional shipping fees applicable prior to shipping.
Click & Collect
Local pickup is available Monday-Friday 10am-2pm, (or Saturday morning by appointment only) from our Sydney warehouse in Brookvale 2100, NSW. Please select PICKUP at the checkout & your preferred collection day/time. This service is for collection of orders completed online or drop by our warehouse to browse our modern party goods in person.
Location: Warehouse C28, 148 Old Pittwater Road, Brookvale NSW 2100
(Closed Sundays & public holidays).
Inflated Helium Balloons - Click & Collect
Order online here & collect from our Brookvale, Sydney warehouse. Collection hours are Monday-Friday 10am-2pm, (or Saturday morning by appointment only).
Where is my parcel (within Australia)?
Once your order has been shipped you will receive an email notification with the online tracking link. For missed delivery enquiries or unexpected delays please have your tracking number ready and contact:
Australia Post 13 76 78 or visit auspost.com.au/help-and-support
Team Global Express 13 15 31 (parcel tracking starting with MYT)
Team Global Express 13 88 44 (parcel tracking starting with DX)
Interparcel 1300 006 031 (parcel tracking starting with AU)
Can I change my delivery address?
If your parcel has not yet been dispatched we can help to change or update your delivery address! Email us at hello@rubyrabbit.com.au. Please note for incorrect addresses any redelivery fees will be the responsibility of the customer. In the event your parcel is deemed undeliverable by the courier service your parcel may be returned to sender.
Packaging
We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.
** Bulky items are excluded from free shipping within Australia. Shipping quotes will be provided for oversized parcels.
