Information

Pricing

All prices for products and shipping are listed in Australian Dollars (AUD) and are subject to change without notice. Australian Goods & Services Tax (GST) is included in all prices.

Ordering

Come in, we are always open! Orders can be placed 24 hours a day, 7 days a week through our online store. Orders are processed daily, except for weekends and public holidays when they are processed on the following business day. 

Payment

Our online store accepts payments securely via PayPal, Visa, Mastercard & American Express credit cards or by Afterpay. Paypal is an instant payment service from your nominated bank account or pay with your credit card. (You don’t have to have a PayPal account to use this payment system.) 

Shipping

Standard Post

All of our orders are shipped from Perth 6000, Australia via Australia Post's eparcel post service for a flat rate of $9.95, & for orders over $150 it is completely free* within Australia. This service offers proof of postage & parcel tracking. Shipping is offered Australia wide. Orders placed prior to 1pm AEST / 11am AWST Monday to Friday will be shipped same day wherever possible. For extra peace of mind we offer a signature on delivery option. 

Delivery is made in 2-8 business days from postage, however please allow additional delivery time to Tasmania, Northern Territory, Far North Queensland & remote areas, or at times of public holidays. Please refer to Australia Post for further details on Parcel Post shipping to your region. http://auspost.com.au/parcels-mail/delivery-areas.html

Estimated shipping time frames by standard post:

Canberra 5-6 business days
Sydney 5-6 business days
Melbourne 5-6 business days
Brisbane 5-6 business days
Adelaide 3-4 business days
Hobart 5-6 business days
Perth  2 business days

Express Post

We understand that some things just get left to the last minute! We offer fast shipping via Australia Post's Express Post service for a flat rate of $15.95. This service is shipped from Perth CBD & takes approximately 1-3 business days depending on your location (orders must be placed prior to 1pm AEST / 11am AWST for same day shipping). Please allow extra time outside of major city CBD postcodes as Australia Post's next day guarantee may not apply. Proof of postage & parcel tracking is included in this service. Please refer to Australia Post for further details on Express Post shipping to your region from Perth CBD. http://auspost.com.au/parcels-mail/delivery-areas.html

Next business day delivery is guaranteed from Perth CBD to these postcodes:

Canberra CBD 2600-2601
Sydney CBD 1000-1299; 2000-2009
Melbourne CBD 3000-3010; 8000-8010
Brisbane CBD 4000-4004
Adelaide CBD 5000-5005; 5800-5879
Hobart CBD 7000-7003
Launceston 7250              

Perth 6000-6214; 6800-6999  

Outside of these above postcodes express post shipping usually takes 2 business days to metro suburbs or 3 business days to regional areas across Australia.

Overnight Express Courier

Available on request before 1pm AEST for next business day urgent delivery to metro suburbs across Australia. Please contact us at hello@rubyrabbit.com.au for availability & pricing.

International Post

We ship worldwide from Perth, Australia using Australia Post. Orders are shipped same day wherever possible & delivery is made in approximately 3-21 days (please allow additional delivery time to remote areas). Parcel tracking numbers will be issued with your shipping confirmation email when available & signature on delivery may be required. Please note Ruby Rabbit cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. For oversized or heavy items additional shipping rates will apply & you will be contacted with a quote. Please note that shipping delays & customs clearance periods are out of Ruby Rabbit Partyware's control - please order with ample time prior to your celebration.

Shipping rates are:

New Zealand     $15.95 (Includes proof of postage, tracking & signature on delivery by Express Courier 2-4 business days for parcels under 2kg)

Worldwide (small parcel)     $19.95 (Includes proof of postage & online tracking by Pack & Track for most countries 3-21 days for parcels under 500g/1.1lbs)

Worldwide (medium parcel)     $26.95 (Includes proof of postage & online tracking by Pack & Track 3-21 days for parcels 500g - 1kg/2.2lbs)

Worldwide (large parcel)    $39.95 (Includes proof of postage & online tracking by Pack & Track 3-21 days for parcels 1kg - 2kg/4.4lbs)

Worldwide (extra large parcel)     $70.00 (Includes proof of postage, tracking & signature on delivery by Express Courier International 3-5 business days for parcels over 2kg/4.4lbs)

Should you select the incorrect shipping option at checkout we will contact you prior to shipping.

Local Pickup

Local pickup is available by appointment from West Leederville 6007 in Perth, WA, Australia. Please leave a note at the checkout of your preferred pickup day & time. We will then contact you to make arrangements. This service is for collection of orders completed online and note that as Ruby Rabbit Partyware is not a bricks & mortar store browsing is not available.

Packaging

We take care in packing your pretty party orders into suitable sized boxes & packaging. Occasionally we will use recycled boxes.

Pre-order Items

Pre-order items (excluding pinatas) will be shipped same or next business day once arrived in store. Should you have other items included in your order these will be held and shipped together once your pre-order item is ready to ship.

Product Information

Every effort has been made to accurately represent our products on this website, however due to photo reproduction and the handmade nature of some of our items there may be a slight variation in some products. If you require additional product information prior to your purchase, please do not hesitate to contact us.

Wholesale & Industry Customers

As a small retail store we are unable to offer wholesale products to other party shops for retail at this time. We love working with industry customers such as event stylists, cake decorators and related businesses. Please contact us at hello@rubyrabbit.com.au with your business details to receive our industry discount information. 

Privacy

We respect your privacy at Ruby Rabbit Partyware, and will keep all of your personal details secure and confidential. Your personal details will not be sold, exchanged or disclosed to any third party without your permission, unless required by law. The personal data we collect on this website is only used to process your order unless you have indicated that you also wish to be on our mailing list.

If you have subscribed to our mailing list we will periodically send you information about new products, promotions and offers at Ruby Rabbit Partyware. Should you wish to unsubscribe from this mailing list at any time, please email us at hello@rubyrabbit.com.au with ‘Unsubscribe’ in the subject line.

Should you have any queries or concerns regarding your privacy or security on this site, please contact us.

Returns, Exchanges and Refunds

At Ruby Rabbit Partyware we want you to be happy with your purchase. We will be happy to refund or exchange your purchase if your goods are found to be faulty or damaged. For change of mind purchases we offer exchanges or credit notes (we do not offer refunds for change of mind or unused items). Please contact us at hello@rubyrabbit.com.au within 14 days of placing your order so we can arrange for return and/or replacement of your goods. Refunds will be made by the original purchase method excluding shipping costs. 

To be eligible for a return or exchange, your item must be unused and in unopened as new packaging in the same condition that you received it. 

Refunds or exchanges are not offered on sale items.

Your return shipping costs may be eligible for a refund via Paypal if paid with your Paypal account & registered for their Refunded Returns Service - see Paypal.com for further details.   

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